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1. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
2. To start a return, please email us at support@sunnybikinis.com with your order number and the reason for the return. We will respond to you within 2 business days with the return shipping address. Items sent back to us without first requesting a return will not be accepted.
3. We do not provide prepaid return labels and customers are responsible for covering shipping costs, customs, and taxes to the unwanted return unless deemed faulty by a Sunnybikinis representative.
4. Sunnybikinis will make a full refund, resend, or accept the return for any of the following cases:
1. Orders not Received.
2. Products Damaged.
3. Incorrect or Missing Products.
Sunnybikinis has a strict quality control process before products are dispatched. Sunnybikinis will deal with incorrect or missing products as follows:
a.For incorrect products, Sunnybikinis offers a full refund or replacement.
b.For products with the wrong color, size which doesn't affect product function, etc., Sunnybikinis offers a partial refund.
5. We reserve the right to reject returns sent or communicated beyond the return period limit, items not in their original condition, or not to the return shipping address provided by our customer service.