1. Items are shipped within 1-2 business days; once your item is shipped, you will receive a shipping confirmation email with a link that will lead you directly to the package tracker. Please check your spam and promotions folders if you can’t find your shipping confirmation.
2. The tracking information may take 5-10 business days to update the system. If, after 10 days, you are still not seeing any status update, please get in touch with us, and we'd love to check for you internally.
3. We offer free worldwide express shipping on orders over $30, otherwise $6. We only offer standard shipping at the moment, but are working to bring you expedited shipping as soon as possible!
4. Items are shipped by ePacket and reach most countries within 10 to 35 business days. This is an estimated delivery time. On rare occasions, delays may be affected by national holidays, extreme weather conditions, customs clearance, and other unforeseen circumstances by the postal service. We will not be responsible for delays due to these factors.
5. Due to the global COVID-19 pandemic, some orders may experience extended shipping delays as our logistic partners work through disruptions in their normal delivery route and processing. Please be assured that we will do everything we can to get your order to you as soon as possible. We apologize for this inconvenience and ask for your patience as our partners work through these issues.
6. To protect you from international import tax, we will declare a lower value than your order value. If customs duties are incurred, you will be responsible to clear customs and pay the relevant customs duties. customs and paying the relevant customs duties.
1. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Your item must be in the same condition that you received it, unworn or unused, and in its original packaging to be eligible for a return.
2. To start a return, please email us at firstname.lastname@example.org with your order number and the reason for the return. We will respond to you within two business days with the return shipping address. Items sent back to us without first requesting a return will not be accepted.
3. The customer is responsible for the costs, customs, taxes, and fees of returning the product to us.
4. We reserve the right to reject returns sent or communicated beyond the return period limit, items not in their original condition, or not to the return shipping address provided by our customer service.
5. Please return the package with a valid tracking number for your insurance. We will not be responsible for any lost return packages.
6. We do not offer exchanges at the moment. Please send back the item within the return policy condition for a full refund, and place a new order for the desired items.
7. We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. Please allow 7-14 business days from the day we receive and process your returns package for your account to be credited.
8. Once it is approved, you’ll be automatically refunded on your original payment method. Certain banks may take an additional 2-10 days to process your account.