1. Items are shipped within 1-2 business days; once your item is shipped, you will receive a shipping confirmation email with a link that will lead you directly to the package tracker. Please check your spam and promotions folders if you can’t find your shipping confirmation.
2. The tracking information may take 5-10 business days to update the system. If, after 10 days, you are still not seeing any status update, please get in touch with us, and we'd love to check for you internally.
3. We offer free worldwide express shipping on orders over $30, otherwise $6. We only offer standard shipping at the moment, but are working to bring you expedited shipping as soon as possible!
4. Items are shipped by ePacket and reach most countries within 10 to 20 business days. This is an estimated delivery time. On rare occasions, delays may be affected by national holidays, extreme weather conditions, customs clearance, and other unforeseen circumstances by the postal service. We will not be responsible for delays due to these factors.
5. Due to the global COVID-19 pandemic, some orders may experience extended shipping delays as our logistic partners work through disruptions in their normal delivery route and processing. Please be assured that we will do everything we can to get your order to you as soon as possible. We apologize for this inconvenience and ask for your patience as our partners work through these issues.
6. To protect you from international import tax, we will declare a lower value than your order value. If customs duties are incurred, you will be responsible to clear customs and pay the relevant customs duties. customs and paying the relevant customs duties.